I spent a lot of time yesterday arguing with someone on this website. Normally, I would call that a waste of time. But I don’t think it was in this case. Not because I convinced the original poster they were wrong. No, they had wrapped themselves in the rhetorical cloak of the outsider iconoclast, and…

I have 10 years’ experience on the startup side of the enterprise/vendor delivery boundary (or technical onboarding, or customer ops, or PS, whatever you want to call it) and even more than that on the enterprise side. I have horror stories you wouldn’t believe and I can’t tell you anyway. But if there was one…

Last post I told you about “Project Boring” and I elided the details with an all too clever joke. I’d like to say I’m now going to go into those details by popular demand, but not a single person asked for this. To recap: I had an amazing team who took a messy, slow onboarding…

When I joined Bud Financial as the very first Technical Delivery Director, I landed in the middle of the typical start up chaos. Bud was a Series B Fintech with an impressive roster of Enterprise names like HSBC, TSB and Transunion. I’d lived on both sides of the Enterprise/Fintech delivery relationship but never at such…